Aviation Crisis Management in the New Normal (COVID-19)

Aviation Management

Course Outline

While the aviation industry has been overwhelmed by the sudden outbreak of Covid-19 and all sectors focusing on addressing the impact of the pandemic, the industry must not overlook the need to ensure that their crisis management plans are kept robust to navigate through the pandemic. This special edition Aviation Crisis Management programme is specifically curated to discuss the adjustments required for business continuity and crisis management planning as we transit into the new normal. This course is designed in accordance with ICAO Standards and Recommended Practices and with reference to the ICAO Council Aviation Recovery Taskforce (CART) report. It will be facilitated by a team of former and practising emergency response professionals. This programme is an elective module offered under the Diploma in Civil Aviation Management and is delivered via eLearning.

To be advised

5 days

S$3,300 / US$2,550

^Fees are being reviewed and subject to change. Participants will be notified of the actual course fees when they are issued the Letter of Acceptance.

What You Will Learn

Upon completion of this course, you will be able to:

  • Understand the impact of Covid-19 and the challenges faced by the aviation industry
  • Identify the key requirements of an airport and airline’s emergency operations control centre and supporting facilities
  • Adapt suitable best practices in the new normal
  • Validate the effectiveness of your business continuity and crisis management plans
  • Gain knowledge on the overall aviation crisis management framework and how to care for the affected passengers, crew and their next-of-kin
  • Learn the best practices in aviation crisis communications for air disasters and pandemic situations
  • Adopt appropriate measures to prevent the importation of viruses

Who Should Attend

This course is beneficial to management, senior executives and operational personnel from civil aviation administrations, airport operators, airlines, aircraft manufacturers and personnel with responsibilities in crisis management and business continuity planning in the aviation sector.

Learning Activities

  • Case studies
  • Online exercises



What Is Covered

  • Navigating the COVID-19 environment
    • Challenges faced by aviation industry
    • Implemented best practices
    • Pandemic business continuity plan
    • Adapting to the new normal
    • Managing the importation of viruses

  • Effectiveness of pandemic business continuity and crisis management plans
    • Basic structure of these plans
    • Adjustments required to address specific pandemic outbreak crisis event

  • Command and control
    • Crisis organisation structure
    • Activation of resources

  • Responding to air disasters
    • Search and rescue
    • On site investigation
    • Airport and airlines’ emergency facilities
    • Care for affected passengers and crew and their next-of-kin

  • Crisis communications
    • Addressing social and traditional media
    • Timing the release of information


  • Live virtual classroom via Zoom 5.0 [1500 hrs – 1900 hrs (SGT/GMT+8)]

Details on how to access the online course and dedicated access link will be provided to participants who have been accepted for the course. 

Key Instructor(s)

Mr Lawrence Chng is currently the Principal Specialist Emergency Preparedness of Civil Aviation Authority of Singapore (CAAS). He started his career as a Flight Engineer with Singapore Airlines (SIA) more than 40 years ago and had held several key positions in the airline. During his last 15 years with the airline, he assumed the critical role of Crisis Manager for the SIA Group and had responded to the crash of Silkair MI 185 and SIA SQ006 and several mass disruptions to flights. Mr Chng has served as the Chairman of the Star Alliance and Association of Asia Pacific Airlines Emergency Response Working Groups. He had trained hundreds of key appointment holders and caregivers in both the SIA Group and CAAS, and is currently conducting a number of crisis management programmes at the Singapore Aviation Academy.

All Singaporeans aged 25 and above, may apply for this course under the SkillsFuture Credit scheme. For more information, please refer to http://www.skillsfuture.sg/credit.


  • SAA Alumni - 10% discount
  • Group Discount - Enjoy a group discount for three or more participants registered for the same course run at the same time from the same organisation and billing source:
    • Three to six: 10%
    • Seven to nine: 15%
    • Ten or more: 20%