Crisis Management in Aviation Security Workshop

Aviation Safety & Security

Course Outline

This workshop provides you with the competencies to perform effective Crisis Management (CM) and apply appropriate risk management strategies, in line with international aviation security (AVSEC) CM, regulations and principles. This course is developed in accordance with ICAO Annex 17 (Security) and ICAO Document 8973 (Security Manual). This course is delivered via eLearning. This course is an elective module under the Diploma in Civil Aviation Management


5 days

S$3,105 / US$2,400

^Fees are being reviewed and subject to change. Participants will be notified of the actual course fees when they are issued the Letter of Acceptance.

What You Will Learn

Upon completion of this workshop, you will be able to:

  • Plan for contingency and how to minimise threats
  • Perform effective CM in line with international best practices
  • Apply risk management strategies as part of CM
  • Understand AVSEC CM and risk management principles and regulations

Who Should Attend

This workshop is beneficial to managers involved in the handling of crisis management or AVSEC from civil aviation administrations, airport authorities, ground handlers, airlines and AVSEC related agencies.

Learning Activities

  • Risk management practical exercise
  • Crisis management -table top exercise

Mode of Delivery

  • Live virtual classroom via Zoom [1300hrs - 1800hrs (SGT/GMT+8), Monday to Friday]

Details on how to access the online course and access link will be provided to successful applicants.



What Is Covered

  • Threats and Risks Facing the Aviation Industry
    • Past, current and emerging threats

  • Concept of risk management
    • ICAO's recommended process
    • Risk management practical exercise

  • Overview of Crisis Management
    • Characteristics of a crisis
    • Basic principles
    • Phases of a crisis
    • Principles of command and control

  • National policy and planning for crisis management
    • Policy intention
    • Responsibilities
    • Development of NACMP
    • Coordination amongst agencies
    • Media management
    • NOK Assistance Plan
    • Testing & Updating of Plan

  • Crisis Management-Regulators response
    • Types of incidents
    • Roles of the appropriate authorities
    • Functions of crisis management team

  • Crisis Management-Airlines response
    • Sequence of activities
    • Airlines role
    • Stages of activation

  • Hijack-Airlines response
    • Types of hijacks
    • Phases of hijack
    • In-flight procedures
    • Cockpit protection
    • Crew response
    • Regulators response

  • Crisis Management Planning
    • Elements of crisis plan
    • Stages in development of plan

  • Crisis Communications
    • Principles of good communications
    • Failures in communications
    • Emergency operations centre
    • Inter-agency communications
    • Internal communications

  • Crisis Management Facilities
    • Types and location of command centres
    • Factors to consider in deploying command centres
    • Equipment for command centres

  • Human Factors in Security
    • Human information processing
    • Focus detection
    • Physiology and circadian
    • Vigilance: Signal detection
    • Stress and vigilance


  • SAA Alumni 10% discount
  • Group Discount Three or more participants registered at the same time for the same course run from the same organisation and billing source:
    • Three to six : 10%
    • Seven to nine : 15%
    • Ten or more : 20%