Resolution of Safety Issues

Aviation Safety & Security

Course Outline

This course provides you with the competencies to develop and apply appropriate procedures to satisfy regulatory processes so as to facilitate enforcement of safety policies, regulatory compliance and documentation. It addresses ICAO 8th Critical Element (CE-8) of the safety oversight system – resolution of safety issues. This course is developed in accordance with ICAO Doc 9734 (Third edition).


5 days

S$2,200 / US$1,700

^Fees are being reviewed and subject to change. Participants will be notified of the actual course fees when they are issued the Letter of Acceptance.

What You Will Learn

Upon completion of this course, you will be able to:

  • Develop and apply appropriate procedures and processes to resolve safety issues
  • Prepare enforcement manuals and guidance materials
  • Adopt best practices in investigations and interviews
  • Understand a State’s obligation in the resolution of safety concerns 

Who Should Attend

This course is beneficial to personnel from civil aviation administrations, airlines, operators and training organisations involved in safety policy design, regulation, auditing and compliance functions.

Learning Activities

  • Lectures and discussions
  • Case studies
  • Project work



What Is Covered

  • ICAO documentation related to the resolution of safety issues
    • State and operator responsibilities
    • Inspector responsibilities and authority
  • Enforcement processes
    • Format and contents of an enforcement manual
    • Common enforcement decisions tools
    • Enforcement Decision Process (EDP)
    • Risk assessment
    • Philosophy of enforcement actions
  • Principles and techniques in interviews and investigation
    • Interpretation of regulations
    • Planning of investigation
    • Types of evidence
    • Preparation and planning of interview
    • Interview structure
    • Interview practices
  • Safety management
    • Auditing process and expectation
    • Errors and violations
    • Safety and just culture
    • Types of unsafe behavior
    • The Reason Model 

Key Instructor(s)/Instructor(s)

Mr Allan Tang is a Principal Training Specialist with the Civil Aviation Authority of Singapore. He is an ICAO approved auditor and an ICAO endorsed instructor with 40 years of experience in aviation including 27 years as a regulator.  Mr Tang also regularly conducts aviation training courses for regulators at the ICAO Asia Pacific Regional Office under the auspices of COSCAP South East Asia.


  • SAA alumni – 10% discount
  • Group discount – Enjoy a group discount for three or more participants registered at the same time for the same course run from the same organisation and billing source:
    • Three to six : 10%
    • Seven to nine : 15%
    • Ten or more : 20%