Introduction to Human Factors in Air Traffic Services

Air Traffic Services

Course Outline

This course provides you with an overview of human factors fundamentals in air traffic services (ATS) and the training requirements to meet the minimum licensing standards set by the ICAO Annex 1 (Personnel Licensing). It focuses on the disciplines of human factors, their applications and ways to improve human performance in ATS. This course is offered as an elective module under the Diploma in Aviation Safety Management.


3 days

S$1,630 / US$1,300

^Fees are being reviewed and subject to change. Participants will be notified of the actual course fees when they are issued the Letter of Acceptance.

What You Will Learn

Upon completion of this course, you will be able to:

  • Understand the principles involved in the concept of human factors
  • Understand the critical role of hazard assessment, risk management and ATS automation in the overall human factors framework
  • Have an awareness of the importance of human factors in the overall improvement of human performance in ATS

Who Should Attend

This course is beneficial to chiefs of ATS units, air traffic controllers and managers, standards officers, safety managers and regulators responsible for safety oversight of ATS, accident and incident investigators, apron control and ramp safety officers from civil aviation administrations, air navigation service providers and military units.

Learning Activities

  • Lectures



What Is Covered

  • Definition of human factors in ATS
    • The SHEL Model (Software, Hardware, Environment, Liveware)
    • ICAO’s core human factors concepts 

  • Human information processing
  • Understanding human performance
    • Multi-tasking and mental workload and performance
    • Circadian rhythm
    • Human strengths and weaknesses
  • Stress and performance
    • Stress, fatigue, distraction, alertness and vigilance: How are they related
    • Effective stress management and coping strategies
  • Operational and safety performance in Air Traffic Management (ATM)
  • Teamwork in ATM
    • Basic concepts of team resource management
    • Team situation awareness and decision-making
  • Human factors in safety management
  • Basic ergonomics principles in ATM
  • Function allocation and system design
    • Effective design and implementation of technology
    • Operational procedure design
    • Testing and validation

  • Automation in ATM
    • Goals and application of automation
    • Constraints on automation within ATC
    • Impact and constraints of automation and new innovations


    • SAA Alumni - 10% discount
    • Group Discount - Three or more participants registered for the same course run at the same time from the same organisation and billing source:
      • Three to six : 10%
      • Seven to nine : 15%
      • Ten or more : 20%