Human Factors in Air Traffic Services Workshop

Air Traffic Services

Course Outline

This workshop provides you with an understanding of the concept of human factors in air traffic services (ATS) and the corresponding training requirements to meet the licensing standards set by the ICAO Annex 1 (Personnel Licensing). It also focuses on the disciplines of human factors, their applications and ways to improve human performance in ATS.  


5 days

S$2,500 / US$1,950

^Fees are being reviewed and subject to change. Participants will be notified of the actual course fees when they are issued the Letter of Acceptance.

What You Will Learn

Upon completion of this workshop, you will be able to:

  • Recognise the importance of human factors in the overall improvement of human performance in ATS
  • Identify the critical role of hazard assessment, risk management and ATS automation in the overall human factors framework
  • Apply the principles involved in the concept of human factors

Who Should Attend

This workshop is beneficial to chiefs of ATS units, air traffic controllers and managers, standards officers, safety managers and regulators responsible for safety oversight of ATS, accident and incident investigators, apron control and ramp safety officers from civil aviation administrations, air navigation service providers and military units.

Learning Activities

  • Group Exercises
  • Group Presentations



What Is Covered

  • Definition of Human Factors in ATS
    • The SHEL Model (Software, Hardware, Environment, Liveware)
    • ICAO's core human factors concepts
    • The goal of human factors in ATS
  • Human Information Processing
    • Attention and perception
    • Situation awareness
    • Decision-making and planning
    • Diagnosis and problem-solving
  • Understanding Human Performance
  • Human Strengths and Weaknesses
    • What are humans good at?
    • Multi-tasking and mental workload
    • Applied physiology and mental performance
  • Stress and Performance
    • Stress, fatigue, distraction,
    • Teamwork in ATM
    • Concepts of Threat and Error Management
    • Human Factors in Safety Management
    • Basic Ergonomics Principles in ATM
    • Function Allocation and System Design
    • Automation in ATM
    • Applying Human Factors in ATS


  • SAA Alumni – 10% discount
  • Group Discount – Enjoy a group discount for three or more participants registered at the same time for the same course run from the same organisation and billing source:
    • Three to six : 10%
    • Seven to nine : 15%
    • Ten or more : 20%