Airport Ramp Operations and Management

Aviation Management

Course Outline

This modular course provides you with an understanding of the intricacies and complexities of the airside environment and below-wing operations. You will be able to acquire the required skill-sets and knowledge to achieve higher operational efficiency and safety in airside operations.  


2 weeks 4 days

S$4,500 / US$3,500

^Fees are being reviewed and subject to change. Participants will be notified of the actual course fees when they are issued the Letter of Acceptance.

What You Will Learn

Upon completion of this course, you will be able to:

  • Understand standard ramp operations terminologies
  • Understand collaborative decision making processes involving the various industry players and agencies
  • Gain practical knowledge on airside planning principles, considerations and concepts
  • Develop key performance indicators for a more efficient and safer airside operations environment
  • Apply best practices to better manage the diverse issues in an airside working environment

Who Should Attend

This course is beneficial to personnel involved in airside operations and management from civil aviation administrations, airport authorities and organisations supporting airport ground operations or airside safety.  

Learning Activities

  • Learning Journey to Changi Airport, Marine Base, Fire Station 1 and Seletar Airport
  • Case Studies
  • Group Exercises



What Is Covered

  • Airport Ramp Operations (Fundamental)
    • Overview of Airside Operations
    • Airside Infrastructure and Systems – Airside Operations’ Requirements
    • Airside Operations & Management – Roles and Responsibilities
    • Passenger and Baggage Handling Services
    • Ramp Handling Service
    • Line Maintenance and Support
    • Estate Management (Airside)
    • Apron and Aircraft Stand Planning
    • Safety Clearances and Ramp Markings
    • Aircraft Stands and Gate Assignments
    • Pest Control and Purpose
    • Standard Operating Procedures
    • Overview of Airside Safety
    • Foreign Object Damage (FOD) Management
    • Managing Airside Works
    • Reflections on Learning Journey

  • Airport Ramp Operations (Intermediate)
    • Airfield Lighting Systems
    • Wildlife Control
    • Pest Control and Purpose
    • Airside Rules and Regulations
    • Airside Accident Investigation – Vehicles/Equipment
    • Aircraft Accident Investigation
    • Contingency Planning/Pre-emptive Alert Culture
    • Performance Indicators and Standards
    • Airside Fire Safety Requirements
    • Aircraft Recovery and Equipment
    • Oil Farm and Hydrant Systems
    • Airside Operations/Safety Committee
    • Overview of Aerodrome Control
    • Airport Security
    • Airport Operator Organisation and Safety Management  System
    • Reflections on Learning Journey

  • Airport Ramp Management
    • Overview of Airside/Ramp Operations and Management Course
    • Airside Planning/Development
    • Airport Security
    • Working with Government Agencies
    • Collaborating Airport Partners
    • Managing Maintenance/Cleaning Contractors
    • Managing Low Cost Carriers Operations
    • Airside Policies and Handling Agreements
    • Aerodrome Certification – Impact on Airside Operations
    • Air Cargo Management
    • Crisis Management and CMC Set-up
    • Airport Emergency Plan
    • Operations Readiness and Transfer
    • Strategies in Managing Airside
    • Airline Operators Committee
    • Human Factors

All Singaporeans aged 25 and above, may apply for this course under the SkillsFuture Credit scheme. For more information, please refer to


  • Group Discount - Enjoy a group discount for 3 or more participants registered for the same course run at the same time from the same organisation and billing source:
    • Three to six : 10%
    • Seven to nine : 15%
    • Ten or more : 20%