INTRODUCTION

In the global transportation market, an organisation’s level of emergency preparedness and effectiveness in crisis management plays as large a role in risk mitigation as their safety programme. Being prepared for any aviation crisis and managing them are complex tasks. It requires detailed planning covering a wide spectrum of related tasks including keeping up-to-date with the latest developments and technologies. It is critical for those who are or will be involved in crisis management to be armed with the crucial tools and information that they require so that they are better prepared to implement crisis preparedness plans for the aviation industry and associated industries involved in aviation response efforts, crisis preparedness and management should the need arise.

OBJECTIVES

This exclusive conference will provide a unique platform for management and operational personnel involved in aviation crisis preparedness, crisis management and crisis response efforts of international and regional airports and airlines to share and address issues relating to crisis preparedness requirements in aircraft accidents management. Key issues such as policies and governance, emergency response at different accident sites, family assistance, public information management and emergency preparedness will be addressed. A panel of industry practitioners and experts will explore modern concepts and share industry best practices in aviation emergency preparedness and the management of crisis situations.

PROGRAMME

Day 1: Monday, 22 March 2010

Registration

Welcome Address

Mr Choi Shing Kwok

Permanent Secretary

Ministry of Transport, Singapore

Keynote Address

Mr Marcus Costa

Chief, Accident Investigation and Prevention Section

International Civil Aviation Organization (ICAO)

Coffee Break

Session 1: Crisis Preparedness and Management – Considerations and Challenges

Emergency Preparedness – Challenges for Regulators

Mr Anthony Tam Lai-hon

Assistant Director-General

Civil Aviation Department, Hong Kong

Air Navigation and Safety – The Latest Developments

Mr Chiang Hai Eng

Director, Asia Pacific Affairs

Civil Air Navigation Services Organisation

Lunch

Best Practices in Managing Airport Safety Crisis – Changi Airport Group’s

Perspective

Mr Tan Lye Teck

Executive Vice President, Corporate

Changi Airport Group (Singapore) Pte Ltd

Legal Considerations in Crisis Preparedness and Management Plan

Mr Lok Vi Ming

Partner

Rodyk & Davidson LLP's Litigation & Arbitration Practice Group

Coffee Break

Leadership in Crisis

Prof Dawn Dekle

Dean, Leadership Center, S P Jain Center of Management, Singapore

Conclusion

Panel Discussion

Moderator: Mr Caj Frostell

Former Chief, Accident Investigation and Prevention Section, ICAO

Conclusion

Panel Discussion

Welcome Reception

End of Day 1

Day 2: Tuesday, 23 March 2010

Session 2: Emergency Response at Different Accident Sites

Management Structure of Accident Site Layout

Mr Caj Frostell

Former Chief, Accident Investigation and Prevention Section

International Civil Aviation Organization

Managing Fatalities and Injured Passengers at Different Accident Sites –

Considerations and Challenges

Mr David McNair

Senior Investigator

Transportation Safety Board of Canada

Coffee Break

Accident Site Hazards

Mr Alan Stray, Director (International)

Australian Transport Safety Bureau

Regional Collaboration in Search and Rescue Efforts – Roles and

Responsibilities

Mr Ng Tee Chiou

Director (Air Traffic Services)

Civil Aviation Authority of Singapore

Panel Discussion

Moderator: Mr Alan Stray

Director International, Australian Transport Safety Bureau

Lunch

Session 3: Family Assistance

Managing Next-of-Kin in Aircraft Accident Crisis

Mr Alain Guilldou

Head of Information and Communication

French Bureau of Investigation

Progress Made and Lessons Learnt from Post Aircrash Crisis

Management – The Victims’ Experiences

Mr Hans Ephraimson-Abt

Chairman

Air Crash Victims Families Group

Coffee Break

Family Assistance – An Airlines’ Perspective

Lawrence Chng

Manager Crisis Management Services

Singapore Airlines Limited

Panel Discussion

Moderator: Mr Caj Frostell

Former Chief Accident Investigation and Prevention Section, ICAO

City Tour (Optional)

Registration required

End of Day 2

Day 3: Wednesday, 24 March 2010

Session 4: Crisis Management

Crisis Management – An Aircraft Accident Investigator’s Perspective

Mr Chan Wing Keong

Director

Aircraft Accident Investigation Bureau, Ministry of Transport, Singapore

The Need for Crisis Management

Mr Gillies Crichton

Head of HSE Compliance

Glasgow Airport, British Airport Authority

Coffee Break

Establishing an Airline Crisis Management Centre

Mr Greg Janelle

Emergency Response Planning Manager, Etihad Airways

Airports Post-Crisis Business Continuity Management

Mr Gillies Crichton

Head of HSE Compliance

Glasgow Airport, British Airport Authority

Panel Discussion

Moderator: Mr David McNair

Senior Investigator, Transportation Safety Board of Canada

Session 5: Public Information Management

Strategic Crisis Communications and Management

Mr Rick Clements, Consultant

Rick Clements & Associates Pte Ltd

Lunch

Governmental Agencies and the Media in Crisis Situations

Mr David McNair, Senior Investigator

Transportation Safety Board, Canada

Panel Discussion

Moderator: Mr Alain Guilldou

Head of Information and Communication, French Bureau of Investigation

Session 6: Emergency Preparedness

Developing an Effective Crisis Management Plan and Procedures

Mr David McNair

Senior Investigator

Transportation Safety Board of Canada

Training of Employees in Crisis Management at Airports in Northern Finland

Mr Lasse Nurmi

Psychologist, National Bureau of Investigation, Finnish Police

Coffee Break

Designing an Airport Water Rescue Plan – Singapore’s Experience

Cletus Packiam

Chief of Airport Emergency Service

Changi Airport Group (Singapore) Pte Ltd

Panel Discussion

Moderator: Mr Greg Janelle

Emergency Response Planning Manager, Etihad Airways

End of Day 3

Note: Programme and speakers are subject to confirmation and may be changed.

WHO SHOULD ATTEND

Chief executives, directors-general, management and operational personnel involved in aviation crisis preparedness, crisis management and crisis response efforts from civil aviation administrations, airports, airlines, government agencies and other aviation-related industries.